A Extensão Universitária no Contexto da Transformação Digital da Administração Pública Municipal

Abstract

This article, of a technological nature, adopts an application-oriented perspective by highlighting the interconnection between the themes of University Extension and Digital Transformation within the scope of scientific research, and at the same time presenting the digital transformation panel as a product. The panel seeks to identify the use of information and communication technologies in public administration work processes. This action helps to identify the stages at which municipal administrations find themselves and to guide the transformation of municipal bureaucracy towards better services for the population, resulting in greater citizen satisfaction and trust in government. With the results of the extension work, based on the production of the interactive digital transformation dashboard, the aim is to highlight contributions to municipal administration, guiding the implementation of ICTs in their work processes and the modernization of management. For the population, extension work can lead to better experiences, a reduction in face-to-face services, costs and service time